Customers are speaking out against the dirty tricks power companies play to get your business and your money. We expose the companies caught adding fees, telling lies and even pretending to be you.
Full statement from Neighbourhood Energy:
“We have apologised to Mrs Wallace and cancelled the outstanding bill in full. We are investigating the circumstances in which this occurred, have some time ago terminated the relationship with the Door to Door company and are reviewing our complaints procedures to ensure this situation is not repeated.”
Background Information:
- "Neighbourhood Energy has introduced in the past 6 months an upgraded Energy Retail Compliance Framework that provides enhanced protections against these sorts of events occurring"
- "Alinta is a founding member of the Energy Assured Scheme which is a voluntary Code of Practice in relation to door to door marketing activities for energy companies covering a comprehensive range of issues including training, recruitment, accreditation and governance"
