It's the truth about power bill discounts.
Understanding your bills can be a nightmare but so can some of the discounts on offer.
Now, A Current Affair investigates what you need to know about what you're offered.
Energy Made Easy (www.energymadeeasy.gov.au) is an Australian Government website maintained by the Australian Energy Regulator (AER).
It allows you to understand and compare your residential electricity usage against other similar households living in your area.
It does not promote any energy companies nor does it receive commissions.
The Victorian government has its own independent comparison website, www.switchon.vic.gov.au
The Queensland government also has its own version, which can be found at comparator.qca.org.au
If you’re having problems after making the One Big Switch then contact them through their website: www.onebigswitch.com.au
If you’re having problems getting through to Energy Australia to discuss your bill you can contact them via email: email@example.com
Any electricity disputes that can’t be resolved should be taken up with the ombudsman in your state. If you still can’t get a resolution then please drop us a line at firstname.lastname@example.org